Definitive
Overlay the insight provided by the intensity created when a message contains both positive and negative emotions better understand the sentiment or tone of the author, client, employee, market and demographic.
Adaptable
The Sentiment Lexicon uses an adaptive learning engine and a community-powered website called ToneADay.com to identify and incorporate new language and social media acronyms.
Clear
Determines the variability or the ambiguity that can be created by having both positive and negative emotions in the same message.
Scalable
Analyses high volumes of text online without the extended delays of offline analysis. The Sentiment Lexicon can 'tonalize' a word, a sentence, a paragraph or document through a near real-time web-based application
Lymbix Sentiment API clients are available for: Ruby, Python, PHP, Microsoft.NET, Java & Javascript
Learn "Real" Language
Using our linguistic algorithms, we listen to communication streams to understand how people are actually communicating. We then extract emotional context - fragments of text that create emotion.
Data Analysis
This is where we sprinkle our magic! We build lexicons to map a language layered with an array of emotions which are used in the process to determine emotion in text.
Human Powered
Sentiment fails when people don't agree. We solve this by empowering our own community to give us their emotional responses to contextual terms. It's a finely tuned crowdsourcing system with our own workflows for quality.
Sentiment Blackbox
With a multi-tiered cloud environment, we deliver near realtime results of current emotional sentiments for any piece of text. Just plug it in and it will scale to your demand.
Turn complaints into positive customer experiences with deliberate word choices.
Contact centre and customer support technology providers will see immediate results by embedding the Lymbix API into email, chat, and other social media for improved control and reporting
Protect yourself and your organization from sending the wrong message.
Email users can detect emotionally charged content before releasing a message. Provides enterprises with a control mechanism for email and other e-text.
Quickly mine large volumes of text for intense or worrisome exchanges.
Accelerate and improve the analysis of free form text (e.g survey comments). Electronically scan any text; comments, email, chat, and other e-text for emotionally intense or sexually explicit content.
Social CRM
Identify cheerleaders, naysayers, and gauge overall brand health.
Social media monitoring / dashboard applications will see significant increases in the accuracy of market, client, and user feedback. The API allows access to more precise information, better enabling agents to respond.